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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Www Viber
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a segment invisibly, where you can view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data this handy little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about each the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two plans: one is very basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Www Viber
A nice addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is suitable for accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the level of your customer service.
Concerning the design, The entire site looks very nice and that I may even say that UX does not lack in that section. There’s 1 thing which confused me when I was on the primary website, I clicked on the conversation window three times, until I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it truly will come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are really good in what they provide, and I believe They’ll be scaling and supplying other programs using a wider selection of features To satisfy their future customers. Www Viber