Intro Yahoo Mail Live
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and using live chat which can be found on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Yahoo Mail Live
The Live chat app is a great deal more involved than your average customer. You’ll be able to observe every one of those visitors which are on your website at any particular time, in addition to their own IP address, their referral source, their regional time, working system and a whole lot more. Though some of the information is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a site that seems a little old fashioned. It seems like it’s packed with ads, except it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. The other representative can follow the case and answer within minutes. It’s useful when an agent does not have the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Yahoo Mail Live
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or each the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the program, you may discover there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of additional operators) can be retrieved with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. Yahoo Mail Live