Summary Yith Live Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Yith Live Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see just how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox section, accessible from the program’s sidebar — there territory each of the incoming requests from your clients. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this convenient little feature is put on the right and it is invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about all of the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and another one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Yith Live Chat
A nice addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to answer. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the quality of your customer services.
In terms of the design, The whole website looks very nice and that I may even say that UX does not lack in that department. There’s one thing which confused me though: when I had been on the primary websiteI clicked on the conversation window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re searching for a standard live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I think They’ll be scaling and supplying other plans using a wider selection of features To meet their future customers. Yith Live Chat