Why Select Crisp? Youtube Live Stream Chat Software Free
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your business and startup too. You will know how to compare live chats and which metrics could be important for you too. Youtube Live Stream Chat Software Free
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 times background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers together with a poorly executed search feature, and so the history was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually want to make contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblok, we don’t wish to limit the user to the use of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics people live talks offer. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we want to send specific mails to specific target groups and : we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Interesting, it’s something that you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of options ), or you could go for one seat for each team member. Since we want to get that personal approach to our clients the idea of using one account for the whole team was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier plans to see how the price scales again. The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for testing. Youtube Live Stream Chat Software Free
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources – so we focused on how they work and function with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade plans and attribute with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”ending” and those feature we didn’t need but would need to pay for. We’re glad to say we believe we have the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients that are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you have a question or wish to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Youtube Live Stream Chat Software Free