Why Select Crisp? Zapier Basic Plan
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right choice for your company and startup as well. You may know how to compare live talks and that metrics could be important for you too. Zapier Basic Plan
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was clear at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we create because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do at Storyblok, we don’t want to limit the user to the use of the machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole team (which is cheap with most solutions), or you could go for one chair for each team member. Since we want to get this personal approach to our clients the idea of using one account for the entire group was dropped immediately. We have started to compare the very first paid plan contrary to most of the high tier plans to see the way the price scales . The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was great for testing. Zapier Basic Plan
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they work and perform together with Slack. We tested some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier plans and feature together with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”ending” and those feature we did not need but would have to pay for. We’re glad to say we believe we got the very best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers that are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. In case you’ve got a question or want to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Zapier Basic Plan