Why choose Crisp? Zapier Pricing
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect choice for your business and startup as well. You may know how to compare live talks and that metrics could be important for you too. Zapier Pricing
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity and the pricing seems to outperform the advantage. Our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had that attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we create because we actually want to earn contact with all of them. Endless contacts was what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblokwe don’t wish to restrict the user to the use of this machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we like to send specific emails to specific target groups and : we really like the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of solutions), or you could go for one chair for each team member. Since we want to have this personal approach to our customers the notion of using one account for the whole group was dropped immediately. We have begun to compare the first paid program against the majority of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. Zapier Pricing
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we focused on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and attribute together with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those feature we didn’t need but might need to pay for. We’re glad to state that we think we have the best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you want to locate your best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a query or wish to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Zapier Pricing