Why choose Crisp? Zendesk Live Chat Integration
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right decision for your company and startup as well. You may know how to compare live talks and that metrics could be important for you too. Zendesk Live Chat Integration
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we attempted had that feature, some at higher price tags, others together with a badly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the connections we make because we really want to make contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do in Storyblokwe don’t want to restrict the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is kinda Interesting, it is something that you can control. You could choose one account for the entire team (which can be cheap with most options ), or you might go for a single seat for each team member. Since we like to have this personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier programs to observe how the price scales again. The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Zendesk Live Chat Integration
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we focused on how they operate and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade plans and attribute with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those feature we did not need but would have to pay for. We are pleased to state that we believe we have the very best match for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of clients that are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that choice. If you have a question or want to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Zendesk Live Chat Integration