Why Select Crisp? Zendesk Live Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect decision for your company and startup too. You will know how to compare live chats and which metrics might be important for you also. Zendesk Live Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity and the pricing seems to outperform the benefit. So our choice was apparent at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tagsothers combined with a badly executed search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do at Storyblok, we do not want to restrict the consumer to the use of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live talks offer. To be honest, we’re not sending many mails, because we hate spam on our side. So we like to send certain emails to specific target groups and : we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 account for the entire group (which can be cheap with the majority of options ), or you could go for one seat for every team member. Since we want to get that personal approach to our customers the idea of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier plans to see how the cost scales again. The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Zendesk Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and function together with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and feature with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those feature we did not need but would have to pay for. We are pleased to say we believe we got the best fit for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients that are looking for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a query or wish to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Zendesk Live Chat Software