Summary Zendesk Ou Jivochat
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Zendesk Ou Jivochat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox section, accessible from the app’s sidebar — there territory all of the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their information — this handy little feature is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about each the people on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have just two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Zendesk Ou Jivochat
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages from social networks appear directly in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, which is the whole documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the level of your customer services.
Concerning the design, The entire site looks very nice and I can also say that UX does not lack in that section. There is 1 thing which confused me though: when I had been on the primary site I clicked on the chat window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a basic live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and providing other plans using a wider range of attributes To satisfy their future clients. Zendesk Ou Jivochat