Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and having live chat which can be found on your website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Zendesk
The Live chat app itself is a great deal more involved than your average customer. You’ll be able to see every one of those visitors that are on your site at any given time, as well as their own IP address, their referral source, their regional time, working system and much more. While some of the information is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which looks somewhat old fashioned. It looks like it’s full of ads, but it is only a site edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. Another representative can follow the case and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to solve the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Zendesk
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any character as well. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your best option or each the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the program, you may find there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (out of additional operators) can be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Zendesk