Why choose Crisp? Zoho Salesiq Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Zoho Salesiq Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live chats we tried had that feature, a few at higher price tags, others together with a poorly executed search feature, therefore the background wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we make because we actually wish to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do at Storyblok, we do not wish to restrict the user to the usage of the machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live chats offer. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we want to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 account for the entire team (which can be cheap with most solutions), or you might go for a single chair for every team member. Since we like to have this personal approach to our clients the idea of using one account for the entire group was dropped immediately. We have started to compare the very first paid plan contrary to most of the high tier programs to observe how the cost scales . The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Zoho Salesiq Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we focused on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier plans and attribute together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we didn’t need but might need to pay for. We’re glad to say that we think we have the best fit for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of customers who are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you’ve got a query or wish to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Zoho Salesiq Live Chat Software