Summary Zopim Chat Integration
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Zopim Chat Integration
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, accessible in the program’s sidebar — there land each the incoming requests from your clients. Then, we have a segment invisibly, where you can view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Zopim Chat Integration
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
In case that is not enough, They are throwing an API for developers, which is the entire documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the level of your customer services.
In terms of the Plan, The whole website looks very nice and I may even say that UX does not lack in that section. There is one thing that confused me when I was on the primary websiteI clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a basic live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They’ll be scaling and providing other programs with a wider selection of attributes To meet their future customers. Zopim Chat Integration