Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Zopim
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, accessible in the app’s sidebar — there land each of the incoming requests from the customers. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little attribute is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about each the people on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Zopim
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the level of your customer service.
Concerning the Plan, The whole site looks really nice and that I may also say that UX does not lack in that department. There is 1 thing which confused me when I had been on the primary website, I clicked on the chat window three times, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a basic live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and providing different plans using a larger range of features To meet their future customers. Zopim