Overview Zopim Language
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Zopim Language
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, available from the program’s sidebar — there territory each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little feature is placed on the correct and it is useful when targeting your clients’ needs. What is more, below we have site visitors department, informing us about each of the folks on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they want to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Zopim Language
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the quality of your customer service.
Concerning the design, The entire website looks very nice and that I can also say that UX doesn’t lack in that department. There’s 1 thing that confused me though: when I was on the primary website, I clicked on the conversation window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a standard live chat solution, it truly will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and supplying other plans using a larger range of attributes To satisfy their future customers. Zopim Language