Introduction Zopim Live Chat
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Zopim Live Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, accessible from the app’s sidebar — there territory each of the incoming requests from your clients. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information this handy little feature is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we have site visitors department, informing us about each of the people on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one might not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Zopim Live Chat
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to reply. All messages from social networks appear right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the whole documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer services.
Concerning the Plan, The whole site looks very nice and I can even say that UX does not lack in that section. There’s 1 thing that confused me when I was on the primary website, I clicked on the conversation window three times, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and supplying different programs using a larger range of attributes To meet their future customers. Zopim Live Chat