Giving your software the name of a whole Category of software is quite a bold move. Their title”LiveChat” certainly sends a message out:”we would like to shape the market” We’ll figure out if that’s true. Zopim
It is worth noting that unlike other suppliers in this area, LiveChat bills you per concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 per month. Should you want more than just four topics and a complete chat history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction as well as a work scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it is important not just to see how pros evaluate it in their reviews, but also to find out if the real people and businesses which buy it are actually satisfied with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a wide selection of social media sites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision you won’t regret.
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools that you can use for your internet sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your staff to converse to customers and possible customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross-platform capacities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the greatest tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You can check if they are using shopping cart, or even abandoning an order–and encourage them to chat in case they do. Your helpdesk team agent can speak to more people in less time compared using a phone agent. The program can quickly generate reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s responses and evaluate how to improve the service. Zopim
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing system built into the platform. With this alone, you acquire a significant advantage over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot manage, and lets you remove lengthy queues while engaging clients with your quick answers. Its ticket management capacity allows to supply tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which may be used to identify areas that can be improved and optimized. It’s possible to measure chat length, first response times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the number of agents to cover all chats. Clients may also find the number of chats, attained goals, and client satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control such as readily changing any part of the chat window, both in terms of appearances in addition to behavior. You can even add your personal social networking buttons so your clients can reach your fan page straight from chat, and also personalize agent profiles not just with titles and names but also with actual photos to get the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and support providing you not only an efficient and reliable communications platform with your customers, but also aims and sales tracker. Embedding a few lines of code onto your own websites and you are good to go, permitting a real-time instrument to participate and interact with your customers or customers, and measuring the outcomes of these participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your online business. Zopim
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the background she had been requesting a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the chat as”yield”.
Characteristics: chat history, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about business’s customer service.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what’s shop’s return policy. She needs an reply to her question when possible but she does not enjoy making calls. Luckily, she can begin a chat with a live chat representative. Jane types inside her question unaware that Dave can already see what she is writing. As her question is rather a common one, Dave enters a previously saved material, therefore that he does not need to write it on. Jane sends her message and within a second she receives a link to the return coverage and a complete explanation of steps she needs to take. She completes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed monthly) Ideal for full-time assistance staff
Business Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were surprised that in comparison to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be handled more easily by your group with various statuses (open( pending( solved).
It is not the cheapest live chat software but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were thinking of obtaining a live chat program, I think they would have to look no more. Zopim