Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your website is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Zopim
The Live chat program itself is much more involved than your average client. You’ll have the ability to observe every one of the visitors which are on your website at any particular time, in addition to their own IP address, their own referral origin, their regional time, operating system and much more. While some of this info is going to be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that looks somewhat old fashioned. It looks like it is full of advertisements, except it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. The other agent can follow-up the situation and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Zopim
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal option or each of the plans. They offer 3 plans — little business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you might find there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of further operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. Zopim