There is no reason live chat shouldn’t be simple. Zopim
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small companies provide instant answers and convert more leads.
You’re not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with clients who need answers fast.
So let us have a deeper look into the live chat system to understand who it is best for and all of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has normally favorable evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is easy to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within minutes of communication via the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can monitor your visitors. By way of instance, if you’re sitting on the Chat backend you’ve got the capability to view which users are browsing your site in real-time. So if somebody is considering a pair of shoes that you sell on your website, you know exactly what to begin talking about, and you have the tools for creating canned answers for certain parts of your website. Zopim
The obvious start to this review is that the true chat interface. Does this feel useable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees all the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the chats arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like prior to, during and after the conversation. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to manage live chats while on the go. By way of instance, if you have to leave the office but still wish to give the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile apps. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your website in real time. Your customer service is constantly managed, since it functions like texting from your cell phone.
The coverage is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. For example, a blog is provided for studying about updates and suggestions, while the Guides page is full of information on the best way to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email support in-app and on the website for many programs. Zopim
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company delivers a strong free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free bundle.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one website, unlimited chats per month, a 1 day discussion history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything from the previous plan and service for ten users, five sites, an infinite chat history and the capacity to remove the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we share with you a few responses from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read these instructions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When choosing a live chat program, it is essential that the software integrates with other software your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with only a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big aid teams. Zopim